Support & FAQ
Need help with Sawari? You're in the right place.
Contact Us
If you have any questions, feedback, or issues, please reach out to us at:
Email: sawari.tuner@gmail.com
We aim to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
The app is not detecting my shamisen's sound well. What should I do?
Ensure you are in a quiet environment. Sawari is sensitive to other noises. Also, check that Sawari has permission to use your device's microphone in your device Settings. Try placing the device closer to the instrument.
How do I restore my past purchases?
Open the settings or upgrade screen within the app and tap "Restore Purchases". Ensure you are logged into the same Apple ID you used to make the original purchase.
What is the "Auto-Advance" feature?
Available in Premium, Auto-Advance allows hands-free tuning. Once you tune a string perfectly and hold it for one second, the app automatically switches to the next string so you don't have to touch your phone.
Can I change the base pitch (A4)?
Yes. You can tap the A4 frequency display on the main tuner screen to adjust the concert pitch anywhere from 432 Hz to 448 Hz.
Does this work for other instruments?
Sawari is specifically optimized for the Tsugaru shamisen's frequency range and overtones. While it may pick up other instruments, it is solely designed and calibrated for the Japanese shamisen.